How we collect, use and protect your personal data
Document Version 1.2 · June 2026 · hayesfirstaid.com
This Privacy Policy explains how MacroMed Healthcare Limited, t/a Hayes First Aid (“we”, “us”, “our”) collects, uses and protects your personal data when you visit hayesfirstaid.com or buy from us. We are the data controller, and we comply with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
MacroMed Healthcare Limited, trading as Hayes First Aid, Castle Demesne, Newcastle West, Co. Limerick, V42 N220, Ireland.
For any privacy query or to exercise your rights, email sales@hayesfirstaid.com or call 069 66006 (phone lines open Monday–Friday, 9:00 am–5:00 pm GMT).
| Purpose | Legal basis |
|---|---|
| To process, fulfil and deliver your orders and provide customer service | Performance of our contract with you |
| To send marketing newsletters | Your consent — you can unsubscribe at any time |
| To meet tax, accounting and other legal duties | Legal obligation |
| To secure, maintain and improve our website | Our legitimate interests |
We share your data only as needed to run our business: our payment provider (Worldline), our delivery partners (for example DPD), and our website and IT providers — and public authorities where the law requires. We do not sell, rent or trade your personal data.
We keep personal data only as long as necessary. Order and accounting records are retained for six years to meet Irish Revenue requirements; account data is kept while your account is active. We process your personal data within the European Economic Area (EEA) and do not transfer it outside the EEA.
Under GDPR you may access your data; have it corrected or erased; restrict or object to its use; request portability; and withdraw consent at any time. To exercise any right, contact us using the details above. If you are unhappy with how we handle your data, you can complain to the Data Protection Commission, dataprotection.ie.
Our website uses cookies that are essential for it to work and, with your consent, cookies that help us understand site usage. You can manage your preferences through our cookie banner.
We may update this policy from time to time. Any changes will be posted on this page with a revised version and date.
Order online at hayesfirstaid.com
Browse the full range and order any time at hayesfirstaid.com. Our customer portal is open to all customers — register to track your orders, reorder quickly and manage your account online. If you are an existing customer, we would encourage you to sign up.