Payment information
This page explains the ways you can pay Hayes First Aid, on our website, by phone, by bank transfer or by cheque. Last updated 28 September 2026.
| Card on our website | Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay or Link |
| Card by phone | Call 069 66006, Monday to Friday, 9:00 am to 5:00 pm (GMT) |
| Bank transfer | Accepted for all orders. Email your remittance advice to accounts@hayesfirstaid.com |
| Cheque | Accepted from all customers, payable to Hayes First Aid |
| Pay on collection | For Click & Collect orders only |
| Card surcharge | None. We do not add a fee for paying by debit or credit card |
We do not offer cash on delivery.
Online card payments are processed by Stripe, which holds PCI Service Provider Level 1 certification. Hayes First Aid does not hold that certification and does not store full card details.
Consumer: an individual buying wholly or mainly for personal, household or non-commercial purposes.
Business customer: anyone buying in the course of a business, trade or profession, including public sector bodies, schools, clubs and resellers.
Working day: Monday to Friday, excluding Irish public holidays. We are closed on Irish public holidays.
Strong Customer Authentication (SCA): the extra identity check your bank may ask for when you pay online, required under the Payment Services Directive (PSD2, Directive (EU) 2015/2366) and the technical standards made under it.
Stripe: the payment service provider that processes our card payments. Card details entered on our website go to Stripe, not to us.
1. Online card payments
You can pay for your order on our website by credit or debit card. The following ways to pay are accepted at checkout:
| Payment method | Notes |
|---|---|
| Visa | Credit, debit and purchasing cards |
| Mastercard | Credit and debit cards |
| American Express | Credit cards |
| Discover | Accepted |
| Apple Pay | Accepted |
| Google Pay | Accepted |
| Link | Stripe's saved-details checkout. It remembers your card so you can pay again without re-entering it |
The card fields at checkout are provided and hosted by Stripe. The details you type into them do not pass through our website and we do not see them. By paying, you accept our Terms and conditions.
Secure checkout: 3D Secure and Strong Customer Authentication
Online card payments use 3D Secure authentication, which is how Strong Customer Authentication is applied at checkout. There is no extra cost to you.
Whether you are asked for that extra step is your bank's decision, not ours. The rules allow, but do not require, a bank to skip the check on some low-value remote payments. Where a bank applies that exemption, it is limited: the individual payment must not exceed €30, and the exemption no longer applies once the payments you have made since your last authentication add up to more than €100, or once you have made five in a row without one.
We cannot tell you in advance whether your bank will ask you to authenticate. If it does, follow the prompts from your bank. The payment will not complete without it.
No card surcharge
We do not add a surcharge for paying by debit or credit card.
Our online shop is always open. When you complete your order at checkout you will receive an email confirmation with your order reference. If your card payment is declined, contact your bank or try another card.
Account holders can view their order history, download invoices and manage delivery addresses in their account on our website at www.hayesfirstaid.com.
2. Pay by phone
If you prefer to order by phone, our sales team will take your card details over the telephone.
- Call us on 069 66006 to place and pay for your order.
- Monday to Friday, 9:00 am to 5:00 pm (GMT). We are closed on Irish public holidays.
- Card details are processed securely and are not retained after the transaction.
Phone ordering suits larger or more complex orders, where you may want to speak to someone.
Ordering by phone is buying at a distance. If you are a consumer, the same 14-day cancellation right applies as for an order placed on our website. See our Delivery and returns page.
3. Accounts that already hold agreed terms
An account on our website is free and open to all customers. Every new account pays for its orders at the time of ordering, using the methods on this page. Payment terms are not offered on this website and cannot be applied for through it.
Where we have agreed terms with an organisation, those terms are recorded on its account and shown on each invoice. We agree terms directly with the organisations concerned.
When you are signed in, the checkout shows your agreed terms. Nothing is charged at the time of ordering. You can add your purchase order number, then select Place the order. We invoice on dispatch, and the invoice is due on the terms already on your account.
For a purchase order-based invoice, or any question about your terms, contact accounts@hayesfirstaid.com.
Late payment by business customers
Where a business customer pays late, the European Communities (Late Payment in Commercial Transactions) Regulations 2012 (S.I. No. 580 of 2012) entitle us to interest and to a fixed sum towards recovery costs.
- Interest. The rate is the European Central Bank main refinancing rate as at 1 January and 1 July each year, plus 8 percentage points. The rate set on each of those dates applies for the following six months. From 1 July 2026 the rate is 10.4% per annum (ECB rate 2.40% plus 8), calculated daily.
- Fixed compensation towards recovery costs, in addition to the interest: €40 on a debt not exceeding €1,000; €70 on a debt of €1,000 to €10,000; €100 on a debt exceeding €10,000.
These provisions apply to commercial transactions between businesses. They do not apply to consumers. If you expect to pay late, please contact accounts@hayesfirstaid.com in advance.
4. Bank transfer
Payment by bank transfer is accepted for all orders. An ordinary euro bank payment is known as a SEPA credit transfer. Bank transfer is often used by public sector and corporate customers who pay against a purchase order.
| Account name | MacroMed Healthcare Limited |
| Bank details | Contact sales@hayesfirstaid.com to request our bank details |
| Payment reference | Always quote your order number or invoice number |
| SEPA transfers | Accepted from any EU or EEA bank account |
| Clearing time | 1 to 3 business days for funds to clear |
Goods are despatched once payment has cleared, unless your account holds agreed terms. Please email a remittance advice to accounts@hayesfirstaid.com so that we can allocate your payment promptly.
Our bank details do not change without notice. If you receive an email that appears to come from us asking you to pay into a different account, do not pay it. Call us on 069 66006 to check first.
5. Cheque payments
Cheques are accepted from all customers. Bank transfer or card payment is faster.
- Make it payable to Hayes First Aid.
- Post it to: Hayes First Aid, Castle Demesne, Newcastle West, Co. Limerick, V42 N220.
- Write your order number or invoice number on the back of the cheque.
Allow 5 to 7 working days for your cheque to clear before goods are despatched. Post-dated cheques are not accepted. For faster processing, use bank transfer or pay by card.
Pay on collection
If you choose Click & Collect, you can pay when you collect your order. Pay on collection is available for Click & Collect orders only.
6. Payment security
All online card payments are processed by Stripe. Stripe holds PCI Service Provider Level 1 certification. Hayes First Aid does not hold that certification; it belongs to Stripe, as the provider handling card data. Card transactions are handled in line with the Payment Services Directive (PSD2, Directive (EU) 2015/2366).
| Standard or measure | Detail | Whose it is |
|---|---|---|
| PCI Service Provider Level 1 | The highest level of certification in the payments industry. A PCI-certified auditor evaluated Stripe and certified it to this level. | Stripe's |
| TLS encryption | Data is transmitted using TLS 1.2 or higher. Look for the padlock in your browser. | Stripe's and ours |
| 3D Secure (3DS2) | The extra authentication step your card issuer may require. See section 1. | Your bank's |
| No card storage | Hayes First Aid does not store full card numbers at any point. | Ours |
| Strong Customer Authentication | Applied to eligible transactions under PSD2. Whether an exemption applies is your bank's decision. See section 1. | Your bank's |
If you have any concern about a transaction, or suspect fraudulent activity on your account, contact your card provider immediately and tell us at sales@hayesfirstaid.com.
7. Data protection and privacy
Hayes First Aid processes personal information in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the Data Protection Acts 1988 to 2018.
| What we collect | Why we collect it |
|---|---|
| Name and contact details | To process and communicate about your order |
| Billing and delivery address | To fulfil your order and issue invoices |
| Payment confirmation data | To reconcile payments. No full card data is held |
| Order history | To provide account services and support repeat ordering |
Your data is never sold to third parties. We use processors, including our payment provider and our courier, under data processing agreements that meet GDPR requirements.
You have the right to access, correct or request deletion of your personal data. To exercise those rights, contact us at sales@hayesfirstaid.com. You also have the right to complain to the Data Protection Commission (www.dataprotection.ie). Full details are in our Privacy notice.
8. Legal and company details
| Trading name | Hayes First Aid |
| Legal name | MacroMed Healthcare Limited, trading as Hayes First Aid |
| Registered address | Castle Demesne, Newcastle West, Co. Limerick, V42 N220, Ireland |
| Company registration no. | 510559 (registered in Ireland) |
| VAT registration no. | IE9824728C |
| EORI number | IE9824728C |
| Governing law | Irish law governs. If you are a consumer, you keep the mandatory consumer protections of the country you live in and may bring proceedings there as well as in Ireland. If you are a business customer, the courts of Ireland have exclusive jurisdiction. |
VAT: how prices are shown, and what applies outside Ireland
Every price on our website shows both figures. When you are not signed in, the price excluding VAT is shown first and the price including VAT is shown beneath it. When you are signed in, your account type sets which figure is shown first. You can switch at any time with the Ex VAT / Inc VAT switch at the top of every page, and your choice is remembered.
For orders delivered in Ireland, Irish VAT applies at the rate for the goods concerned. AED defibrillators and certain related products are zero-rated; most other products are at the standard rate, which is 23%.
For consumers in other EU member states, the position is different. Where our total cross-border sales to consumers in other member states stay at or below €10,000 in a calendar year, Irish VAT applies. Once that threshold is passed, the place of supply moves to the member state the goods are delivered to, and that country's VAT rate applies. The Union One Stop Shop is available for accounting for it.
Hayes First Aid may amend payment terms, accepted methods and pricing. The current version of this page is at www.hayesfirstaid.com/payment-information. We will give at least 30 days' notice of any material change, and you may cancel any affected order before the change takes effect, at no cost to you. The terms that apply to an order are those in force when the order was accepted.
9. Contact us
If you have a question about payment, invoicing or your account, please contact us.
| Sales and orders | sales@hayesfirstaid.com · 069 66006 |
| Accounts and invoicing | accounts@hayesfirstaid.com |
| Website | www.hayesfirstaid.com |
| Address | Castle Demesne, Newcastle West, Co. Limerick, V42 N220, Ireland |
| Business hours | Monday to Friday, 9:00 am to 5:00 pm (GMT). Closed on Irish public holidays. |
10. Existing invoice customers
If your organisation already pays us on invoice, you can place your order on our website when signed in, or by phone or email quoting your account name. The invoice states when it is due.
For larger orders we may ask for a purchase order number before despatch. Contact accounts@hayesfirstaid.com with any question about your account or a specific invoice, and please tell us in advance if you expect a delay.
11. Complaints and redress
If you have a complaint, please contact us first at sales@hayesfirstaid.com or 069 66006. We will acknowledge your complaint within 2 working days and give you a full response within 10 working days. If we need longer, we will tell you why and when to expect an answer.
If we cannot resolve it between us:
- You can use an alternative dispute resolution (ADR) body authorised in Ireland. The list of authorised bodies is published by the Competition and Consumer Protection Commission (CCPC).
- You can use the Small Claims procedure for consumer claims up to €2,000.
- If you are a consumer in another EU country, Iceland or Norway, the European Consumer Centre Ireland gives free advice, and the European Small Claims Procedure is available.
- For a card payment you did not authorise, or a payment that went wrong, you can also raise it with your own bank or card issuer. That route is separate from anything on this page and is not affected by it.
Related policies: Terms and conditions · Delivery and returns · Privacy notice · Cookie settings
