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Next working day delivery to all 32 countiesFree delivery over €100 ex VAT069 66006 · Mon–Fri 09:00–17:00 (GMT)PricesEx VATContact
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Next working day delivery to all 32 countiesFree delivery over €100 ex VAT
Home › Click & Collect
Free — No delivery charge

Click & Collect

Order online and collect from our Newcastle West warehouse at a time that suits you. No delivery charge — just order, pick up, and go.

How Click & Collect works

1

Order online

Browse and add items to your cart. Select Click & Collect at checkout. No delivery charge applies.

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2

We prepare your order

We pick and pack your items in our Newcastle West warehouse, typically within 2 business hours of your order.

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3

You get a ready notification

We'll email you when your order is ready to collect. Please wait for this confirmation before visiting.

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4

Collect at your convenience

Come to Castle Demesne, Newcastle West during our opening hours. Bring your order confirmation email.

Collection Address

Castle Demesne, Newcastle West, Limerick V42 N220
Hayes First Aid
Castle Demesne, Newcastle West, Limerick, V42 N220

Please wait for your ready to collect email before visiting. If you need to collect urgently, call us first.

Collection Hours

Monday 09:00 – 17:00 (GMT)
Tuesday 09:00 – 17:00 (GMT)
Wednesday 09:00 – 17:00 (GMT)
Thursday 09:00 – 17:00 (GMT)
Friday 09:00 – 17:00 (GMT)
Saturday Closed
Sunday Closed

Bank holidays: please call ahead to confirm availability. We are closed on all Irish public holidays.

What to bring

Order confirmation email — show this on your phone or print it out
Photo ID — required for orders over €500 ex VAT being collected by someone other than the account holder
Your vehicle — for larger orders (AED cabinets, evacuation chairs, bulk first aid supplies)

Frequently Asked Questions

Is there a charge for Click & Collect?
No. Click & Collect is free — there is no delivery charge on any collection order, regardless of order value.
How long will my order take to be ready?
Most orders placed before 14:00 on a working day are ready for same-day collection. We'll email you when your order is packed and ready. Do not travel to collect until you receive this email.
How long do you hold orders?
We hold click & collect orders for 5 working days. If not collected within this time, we'll contact you to arrange delivery or re-collection. Uncollected orders after 10 working days may be subject to a restocking fee.
Can someone else collect on my behalf?
Yes — the person collecting must bring the order confirmation email and (for orders over €500 ex VAT) valid photo ID. Please contact us in advance if you need to arrange a third-party collection.
Can I return an item at collection?
If there's an issue with your order on collection, let our team know immediately. Returns are handled in line with our Returns Policy.
Can I order by phone and collect in store?
Yes. Call 069 66006 and our team will take your order and arrange collection. Payment by card over the phone (MOTO) is accepted.
Free collection — no delivery charge on any Click & Collect order

Ready to order?

Browse our full range online, choose Click & Collect at checkout, and collect from Newcastle West at your convenience.

Browse products → View AEDs & defibrillators

Need help with your order?

Mon–Fri 09:00–17:00 (GMT)

A family-run Irish business supplying defibrillators, first aid and rescue equipment, and the training and servicing that go with them. Founded 2012.

MacroMed Healthcare Limited
trading as Hayes First Aid
Castle Demesne, Newcastle West, Co. Limerick, V42 N220
069 66006 · Mon–Fri 09:00–17:00 (GMT)
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© 2026 MacroMed Healthcare Limited, t/a Hayes First Aid. Registered in Ireland, CRN 510559. VAT IE9824728C. WEEE retailer take-back Reg. No. 20208. In an emergency call 112/999. Irish workplace first aid: S.I. No. 299 of 2007. Card and account payments accepted.